Returns & Exchanges
At Hotel Collection, we want you to experience ultimate luxury in your home; if you are not completely satisfied with your purchase, you may return eligible items within 30 days of delivery. All returned products must be in their original packaging and unused condition to ensure a full refund to your original payment method.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Securely pack your items in the original shipping box and include all original tags, inserts, and accessories provided.
Attach the Label
Download and print your pre-paid shipping label from the portal, then affix it clearly to the outside of your package.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed once our warehouse inspects the return.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing